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Self Storage FAQ

Stack-N-Stor: Self Storage FAQ

Milton, NY · Patterson, NY · Rotterdam, NY

How can we help our customers navigate the self storage FAQs that come up during the rental process? We strive to make the self storage process as straightforward as possible, but we understand if you have some questions along the way. If you are new to the storage industry, you may want to run through the basics before browsing for a storage unit. And if you are new to Stack-N-Stor, we’ve compiled a list of the self storage frequently asked questions we get most. Hopefully we will answer all your questions below, but if we do not, please do not hesitate to give us a call or send us an email! Read through our Self Storage FAQ below to learn more of the storage process at Stack-N-Stor today!

Self storage in Milton, NY
Does renting storage units require rental protection?

Yes. We do require rental protection when you are renting a storage unit. You can provide proof of your own protection as you are checking out, or you can purchase one of our select protection plans. We offer a few different options, so you are able to choose the best for your situation. Ask one of our storage experts at Stack-N-Stor which plan would best suit your needs.

Are locks provided/sold on site?

Yes, we sell a wide selection of storage supplies—including locks—in our office. Choose from packing and moving supplies such as box cutters, packing tape, furniture covers and more at any Stack-N-Stor office location.

How do I pay my bill online?

Navigate to the top of our website, and you will see a button that says “Pay Bill.” Click this button to login to your account. From here, click on the storage unit in your account that you wish to pay the bill for. You can also choose to prepay for your upcoming month’s bill.

How do I reach someone after hours?

If you have an urgent issue after business hours, please call any Stack-N-Stor location and press 1 to speak with a representative. You can find each storage facility’s phone number listed on our website’s “Contact” page. Additionally, there is a chat button on the website that can support you. Feel free to call or send us an email at any time.

Can I rent short-term?

Yes, we offer month-by-month storage leases to allow for flexible rental space. At Stack-N-Stor you will never be stuck in a long-term contract. Rent for a month, a few months, or find your long-term storage solution with us.

What discounts do you offer?

Currently, our storage facilities offer a variety of storage discounts. Customers ages 65+ can receive our Senior Discount of 5% off monthly. Active duty military members can receive 10% off monthly. Thank you for your service! Additionally, when you refer a friend, you and your friend both receive $50 off your next storage rental. Read more at our storage discount page today.

Do you have movers?

No, currently our storage facilities do not offer any sort of moving service. However, we list our Neighborhood Friends in store at our facilities. Our neighborhood friends board is the perfect resource for finding reliable businesses to help you. Our list of friends also shows discounts they offer our customers. Search through our Neighborhood Friends list to find movers within your area.

Do you have truck rentals?

No, our storage facilities do not offer any on-site truck rental services, but you can find a truck to rent with a recommended local business in one our store’s Neighborhood Friends list.

Do you have storage auctions?

Yes, our storage facilities do hold storage auctions. Auctions of storage units occur after fulfilling the state lien law procedure of someone who has not made a payment on their unit. Storage auctions aren’t our favorite side of the business, but they are a part of it. Storage auctions will be held online at Simply visit the site, and entire the zip code of one our Stack-N-Stor facilities to check-in on any of our current storage auctions.

Can I live or sleep in a storage unit?

No, living in a storage unit is prohibited by various local and federal housing laws. Additionally, living in a storage unit is considered extremely unsafe. Storage unit doors lock from the outside and do not have running water to support a residence.

What storage unit size do I need?

At Stack-N-Stor, we offer a variety of storage unit sizes to meet any renter’s needs. Depending on the amount of items you are looking to store, how long you are looking to store, and what you are trying to store, different storage unit sizes might serve you better. Our online storage calculator can give you a storage unit size recommendation based on the objects you enter. Simply input any items you plan on placing in your storage unit, and this convenient calculator will provide you with an estimate as to how much storage space you will need. Use this estimate as a reference to selecting your correct storage unit.

When I rent online, can I access my storage unit right away?

Yes. When you rent a storage unit through our contactless storage rentals you are able to access your storage unit immediately once you receive your confirmation email. The online rental process lets you choose your storage unit and pay for it within minutes – it’s that simple. Once the transaction is completed, you can move into your storage unit right away.

Can I access my storage unit at any time?

No, but our storage facilities do offer gate access outside of normal business hours. Our storage facility’s gate hours are from 6 AM – 10 PM.

Did We Answer Your Self Storage FAQ?

At Stack-N-Stor, we don’t want there to be any confusion when you are entering a rental agreement with us. If you have a question that is not answered above, please call or email the Stack-N-Stor office closest to you for a direct, professional response. We look forward to hearing from you!

Stack-N-Stor in New York

Stack N Stor is your number one choice for affordable storage units in NY. With three convenient locations in Milton, Patterson, and Rotterdam, our facilities have a variety of amenities and storage unit sizes to meet any customer’s needs. Purchase moving and packing supplies on-site, and enjoy the security of a storage facility that features 24/7 recording cameras and secure keypad access. Additionally, for your convenience, our storage facilities offer month-to-month rental agreements – perfect for college students looking for winter or summer break storage options. You have everything you need for a successful storage experience at Stack N Stor. Find your closest location to get started!

Milton, NY · Patterson, NY · Rotterdam, NY